Why more hospitals are using bedside Rx delivery

The connected and bring it to me savings overlap in hospitals, pharmacies and facilities now teaming up to deliver medications to a patient’s room before discharge.

Publix Pharmacy announced Monday (October 18) that it is partnering with Sarasota Memorial Hospital-Venice, Florida to deliver bedside prescriptions as another way to improve patient experience and save money. additional trip to the pharmacy after a hospital stay.

In an announcement, Publix Vice President of Pharmacy Dain Rusk said, “Publix Pharmacy is always looking for ways to provide top notch service to our customers, whether in our stores or through through collaborations with local hospitals. Bedside delivery at Sarasota Memorial Hospital-Venice will make it easy for patients to get the medications they need before they leave the hospital.

Opened in November, the Sarasota Memorial Hospital-Venice is looking for other ways to improve the patient experience as the pandemic has made providers more competitive.

“The bedside benefit program helps ensure a smooth transition of care from hospital to home,” said Sharon Roush, president of Sarasota Memorial Hospital-Venice Campus, in the announcement. “Delivering prescriptions directly to patients at the hospital allows them to go straight home, rather than stopping at a pharmacy, reducing the risk of delays and missing a dose at home. “

Convenient bedside prescription delivery aligns with PYMNTS data, revealing that patients think and act like paying customers now more than ever. Hospitals are at the center of radical change.

For example, The Payment Cure: How Improving Billing Experiences Impacts Patient Loyalty, a collaboration between PYMNTS and CareCredit, said: “Today’s patients see themselves as consumers – independent ‘buyers’ with a range of choices. regarding how they access, experience and pay for health care. Patients, like other consumers, are empowered by their ability to compare and choose among providers and services, both online and offline.

Read more: How improving billing experiences impacts patient loyalty

A turnkey remedy to relieve health problems

In the case of Publix and Sarasota Memorial, the ad stated that “When the hospital opens in November, patients will be able to choose to have their prescriptions filled and delivered to their hospital room, a free service designed to help. facilitate the transition from hospital to home ”.

The nearby Publix Pharmacy takes care of the insurance authorizations, filling and delivering the order “directly to the patient or to the care unit.” Patients can make cash on delivery and get future refills at any Publix pharmacy.

Measures to improve the hospital experience have occupied a prominent place in the era of the pandemic.

According to the Healthcare Payment Experience report from PYMNTS, a collaboration of Rectangle Health, “Physicians and healthcare systems lost billions in revenue in the first months of 2020, and barriers to positive consumer experiences, such as heavy payment, or handwritten registration procedures, can decrease patients. “Loyalty to their health care providers. “

See more : The Healthcare Payment Experience Report

Bedside delivery is growing

The Publix-Sarasota Memorial Hospital agreement is not the first bedside prescription delivery service. Other hospitals and health systems also offer to travel this last mile.

St. Peter’s Health, based in Helena, MT, introduced its Meds 2 Beds plan last October.

In a statement, St. Peter’s Clinical Pharmacy Director Tom Richardson said: “With Meds 2 Beds, patients no longer have to go to the pharmacy after their hospital stay. And, with one-on-one medication counseling, our patients are more likely to take their medication as prescribed after discharge.

MedStar Franklin Square Medical Center in Baltimore touts its bedside drug delivery service.

“Filling prescriptions can be a challenge when patients leave the hospital,” he said. “They can get their prescriptions filled but forget to pick them up or have to queue at a pharmacy. Our program allows patients to easily access their medications without leaving their bed.

As The Bring-It-To-Me Economy: How Online Marketplaces And Aggregators Drive Omnichannel Commerce, a PYMNTS and Carat collaboration from Fiserv learned, “Getting ahead in this new ‘bring it to me’ economy means meet consumers’ higher expectations than ever for easy and convenient shopping experiences, whether it’s grocery shopping, ordering food or doing other retail purchases. “

Add bedside prescriptions to the ‘bring it to me’ list as healthcare adds new connections.

Read more: The economics of bring it to me



On: Forty-seven percent of U.S. consumers avoid digital-only banks due to data security concerns, despite considerable interest in these services. In Digital Banking: The Brewing Battle For Where We Will Bank, PYMNTS surveyed over 2,200 consumers to reveal how digital-only banks can boost privacy and security while providing convenient services to meet this unmet demand.

About Terry Gongora

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